This program is available only to currently enrolled students. Our agreement with Microsoft does not allow us to honor requests from formerly enrolled students to replace lost or damaged software.
The software titles listed on the store front are the only ones available. New titles are added as they become available to DVC, and as we can accommodate them in our system. If you do not see a title listed, such as Microsoft Office, then it is not available.
Participating instructors collect their student's emails from their WebAdvisor rosters, and submit them for registration in the program. They do this on a regular basis in order to pick up newly-added students, and to handle changes in students' email addresses. Students should be alerted via email of their account information, including a URL to use and a password. If you you have not received account information in your email, then one of these things happened:
Your username for the ELMS system is your email address. It is not your 7-digit DVC student ID.
Use Internet Explorer when you go to the e-academy.com website. Avoid using Firefox, Mozilla, or Netscape.
Some titles download as folders and files, and others as ISO disk images. To install from folder and files, find the setup.exe file and double-click it. To install from an ISO, use CD/DVD authoring software like "Roxio" or "Nero" to make a CD or DVD from the ISO, and install from that. Or use a free virtual DVD clone drive, like "VirtualCloneDrive". Go to www.slysoft.com/en/virtual-clonedrive.html to download and install "VirtualCloneDrive". Then just double click the downloaded ISO file to install from it directly. Note: To unmount an ISO, use Windows Explorer to view the folders/drives. Right click on VirtualCloneDrive (icon is a picture of a sheep) and click "Unmount".
If the software that you download requires a CD key or serial number for installation, you can look it up by going here, locating the software title, and click the delivery type: download, cd checkout, or mail order. If the CD key or serial number are not listed in the summary table, click View Order Details and click the title to access a more complete summary table.
If you need a new activation code for installation, click here to request one through the e-academy.com website.
If you paid for mail order CDs and did not receive them, check out the delivery status, which you can find by going here, locating the software title, and click the delivery type: mail order. If this does not help, contact msdnaa_softwarecenter@e-academy.com and explain the situation. Be sure to include your school (Diablo Valley College), user account ID (that is, your email address), and the software title in question.
Please do not contact DVC's program administrator (Prof. Burns) for help. Please do ask your instructor for the enrollment instructions. If your instructor is not a participant in the program, you will not be able to enroll.
| There is an online technical support "wiki" for students and participating instructors to share their knowledge and experience with downloading and installing these programs. It's:
The password is dvcstudent.
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Your enrollment period will end when the semester ends. Sorry, but you will not longer be able to order free software, or to order replacements or additional installs after your enrollment period ends.
